Terms & conditions
Read happierwindows.com terms & conditions.
Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order from our website (“site”). We recommend you should keep a copy of these Terms for future reference.
Products & service
Happierwindows.com offers a range of fully installed windows and doors. The site allows you to enter your own measurements to gain a quote via our individual product designers.
The product designers are maintained and regularly checked, but from time to time the information may be incomplete or out of date. We reserve the right to change design options and prices in the product designers and remove access to the product designers without prior notice. On the rare event that our product designers quote a product which is outside of our recommended product range, we will notify you before the home survey date resulting in a full and final refund of charges paid to that point.
All products supplied are installed, please see ‘Installation’ section for further details.
Once you have designed your products via our product designers and you are happy with your quote, we will complete a free comprehensive home survey.
The home survey allows us to check your measurements, chosen specification and surrounding factors that may affect the quoted price or quality of installation. Our representative will need access to the windows and doors included in your quote.
Throughout our checkout stages you will be given the option to select your own home survey date on our online calendar; the date chosen is subject to availability and will be confirmed by us the following working day. Our home survey service is between 8am and 5pm Monday to Thursday and 8am to 1pm on Fridays. Saturday home survey dates are available at a £100 charge which will not be deducted from your final order value, please contact us directly for further information. We will give you a 4 hour window the day before your agreed home survey date; we aim to do all we can to keep to this but in the event that this is not possible we will contact you at the earliest opportunity.
The quoted price supplied by our site may change following home survey findings. Our product designers allow a 200mm tolerance in the measurements you submit, anything outside of these tolerances may be subject to a price change. We work to strict Building Regulations and Health and Safety Regulations, if we find any factors during the home survey which could affect us complying with these, your quoted price may change or additional charges may be added. If you would like further information on example factors that could change your quoted price, please contact our sales office.
If your quoted price is amended following the survey, we will provide you with a document detailing these revisions. The home survey charge is a set fee and will not be refunded if you are unhappy with stated revisions.
Home survey cancellations are only accepted by email or in writing. If we are unable to contact you using the contact details you provided during the process, we will treat the order as cancelled and notify you in writing.
Prices & logistic charges
All prices quoted by our product designers are inclusive of VAT and installation charges. Quotes under the value of £3,000 may be subjected to a logistics charge depending on the postcode location of the installation address. The logistics charge will be added to the total order value upon entering the valid postcode of the proposed installation, upon the ‘Home Survey request’ page. This is not a Survey charge and is not due payable until an actual order is placed. If a postcode is entered that is not the postcode of the proposed installation property, we retain the right to charge for logistics charges for the correct installation property postcode if applicable. Please click on the link below to find details of our logistics charges applied by postcode. If your postcode is not listed, please contact our office for an estimate.
We reserve the right to change the prices of our products in the product designers and remove access to the product designers without prior notice. All quotes are valid for 90 days from the date the quote was given, after that the price is no longer valid and the products would need to be redesigned via our product designers again or requoted by us. We reserve the right to cancel all quotes at any time.
Our site contains a large number of products and variations. It is always possible that, despite our reasonable efforts, some products may be incorrectly priced. If we discover an error in prices quoted to you, we will contact you to inform you of this error and we will give you the option of continuing with the quote at the correct price or cancelling with a full refund if any monies have been taken. If we are unable to contact you using the contact details provided during the process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious, unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
Confirmation of order
After completing the home survey we will contact you within 2 working days with a confirmed and final installed price for all requested products. We then require written confirmation from you that you are happy to proceed with your order at the stated price and specification, only at this point will your quote be converted in to an order.
We will be in touch to arrange payment of your 50% deposit which we will follow with written confirmation of payment and your order. Please see our ‘Payment’ section for further details.
Ordering bespoke products
All our products are bespoke and made especially for you; as such they do not fall under standard distance selling regulations.
We do our best to communicate all product and service details before you confirm your order, but if you do require more information please contact our sales office.
All payment, order amends / cancellations and complaint processes specifically for bespoke products are detailed in our terms and conditions and do not affect your statutory rights.
Checking, amendments & cancellations
After you have signed to agree to the final order, you have a further 24 hours to check you are happy with all items listed and notify us of any changes. Due to the bespoke nature of our products, any amendments or cancellations made after this may be subject to parts, material and labour costs depending on the stage of manufacture (this is at our discretion). All amendments may also have an impact on any previously agreed installation date or timescales.
We reserve the right to cancel any order within 10 days of placement. If the contract is cancelled by Euramax Installed, all payments will be refunded but we will have no further liability.
Refunds will be confirmed in writing within 2 working days and paid within the following 10 days.
If you decide to proceed with your order we will require a 50% deposit against your total order value prior to manufacturing. We will be in touch 1 week before installation to remind you of the final 50% value, payable 1 working day before your installation date. If the payment has not been received 1 day before we are due to install, we will not proceed with the agreed installation date. Incorrect or late final payment may result in a significant delay in your installation date.
Payment can be made via Worldpay or alternatively you can contact our sales office directly to make payment via WorldPay over the phone, you will be charged upon payment. Cash or cheques are not accepted.
If you choose our finance option, we require a 10% deposit. We will send you an email reminder closer to your installation date, but no further payment will be needed.
Some projects take longer to install than others, once your home survey is complete we will inform you how long we will need and book an installation date with you. We will contact you to arrange a convenient installation date 2 working days after you have confirmed your order. We aim to book all installations in within 6 weeks of the order confirmation date.
All our installation dates are quoted in good faith and whilst every reasonable effort shall be made to keep to this, this is not guaranteed. In the rare event that we need to rearrange this date, we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company as a result of us rearranging the agreed installation date.
Before we arrive to install, you will receive notification on what needs to be done ahead of installation, this includes taking down blinds and making space around the windows / doors. If you have any questions around this please contact us immediately, failure to comply with these instructions could result in additional labour charges.
You agree to permit access to us to the installation address between 8am and 5pm of the agreed installation dates and you agree to do all that is reasonably required to provide a safe working environment. If toilet facilities are not available please notify us in writing when placing your order.
If we arrive on site and our team believes the property is not a safe working environment due to health and safety issues, we will not be able to start the installation. If we arrive and cannot begin work, there will be an additional charge of £300, we will re-arrange your installation date when the property is safe to do so but we cannot guarantee when the installation date will be.
On the rare occasion that our installers need additional time to complete the installation, they will inform you as soon as possible. We shall not be liable for any losses, cost or expenses incurred by you as a result of us extending the agreed installation period.
You must allow installation to start within 40 days of order confirmation. If by this time you have not permitted installation to start, we reserve the right to require payment from you to cover our costs incurred to-date including storage where applicable.
Our in-house installers are all fully trained and have extensive industry experience. However from time to time, damage may be caused to your property. Where possible, we will notify you of areas that are at high risk of damage (for example dead plasterwork, brickwork, lintels, broken damp course etc) before we begin. If additional work is needed due to the existing state of your property, we will provide you with an estimate for the necessary works to be carried out. If you do not agree to the estimate and/or that works are required then we will ask you to sign a waiver for the possible damage caused in installation. If this is not signed, we reserve the right to cancel the order without any liability to you and to recover from you any costs or expenses we have incurred for work undertaken up to that date.
Where there is high risk of damage, it may be necessary for us to subcontract parts of the services to independent sub-contractors and you hereby agree to us so doing.
We will do all we can to minimise the damage caused to interior decoration around your window / door and finish off our installation with trim to improve the final result. Likewise, we work carefully to ensure minimum damage to the exterior of your home, where damage is caused on rendered properties we will patch in where possible but finishing to match existing decoration will not be possible.
In the case where damage occurs to your property, from an issue(s) that could not have been foreseen or previously identified at any stage of the order process; then we reserve the right to request that you source a local tradesman to carry out any urgent repair work. We shall not be liable for any losses, cost or expenses incurred by you because of damage cause by unforeseen or unidentifiable issues with the property.
After installation, we will ask you to complete a full review of each installed product with one of our representatives. This document will require both parties to sign and agree to whether work is completed to a satisfactory standard. All reasonable requests will be actioned as quickly as material or manufacturing processes allow.
Guarantee & liability
Our product guarantee literature is left with your after installation has been signed off. You need to complete, sign and send us the required documentation to allow us to register your guarantee on our internal system and with HomePro to activate your insurance backed guarantee. Failure to do so will result in no corrective work or parts being supported by Euramax Installed.
All our windows and doors have been manufactured in the UK to the highest industry standards and are supplied with a 10 year manufacturer’s guarantee. Should the worst happen, we have a friendly and experienced team ready to help.
The 10 year guarantee is applicable to the frame and glass units, 2 year guarantee is applicable to hardware and a 1 year guarantee is offered on installation.
The guarantee does not cover:
- Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents and deliberate or negligent damage
- Abused, misused or altered products
- Products cleaned with incorrect cleaning methods or products
- Incidental or consequential damage
Our sole liability is to repair or replace the product and will not be liable for fitting costs or any consequential loss. We accept no liability for the following:
- Condensation which may form on the product
- Damage attributable to the failure of foundations or structure
- Damage due to accident, storm, flood, negligence, misuse or unauthorised acts of a third party
- Any imperfection inherent in the glass making process
- Failure to adhere to our care and maintenance instructions
- Any damage caused to your property, including redecoration required, unless it comes as a result of our negligence
- Loss or damage caused as a result of pre-existing structural defects
- Any indirect or consequential loss
- Any claims for consequential compensation
Viewing glass units for scratches on the outer faces of the panes must be carried out before any rendering, plastering or other works adjacent to the glazing takes place, and as early as reasonably practicable following installation. When measuring all aspects of quality of glass, please follow the below Glass and Glazing Federation Guidelines:
- Stand in the room no less than 2 metres away from the IGU and look directly through them.
- For toughened, laminated or coated glasses, stand no less than 3 meters away.
- Do so in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass.
- Where it is not possible to stand at the right distance then stand as far away as you can from the IGU.
- Exclude 50mm wide band around edge of the glass from the check.
- Glass must be viewed at 90 degrees to the window.
For more information on what to expect from your glass please download the GGF Quality of Vision Guide.
All guarantee claims must be made in writing, with supporting imagery where needed directly to us. From there we will conduct a review and if necessary send out one of our Technical Service Engineers to your property within 21 days. We will rectify all faults developing due to defective goods within the stated guarantee period in accordance with the terms.
If we believe the service work required is not covered by the guarantee, a call out charge of £150 plus material costs will be incurred and payable by you. If after the review we identify this as a manufacturing error covered by the guarantee, a full refund will be given. All call outs will be made Monday to Thursday between 8am and 5pm.
Please ensure you follow our care and maintenance instructions carefully.
Complaints & claims procedure
Any complaint or claim should be made directly to happierwindows.com, the claim itself should be in a letter setting out the date of installation, address of the property and giving a brief explanation of the problem. Please support this letter with full contact details and your proof of purchase, without these we cannot handle your enquiry. All complaints will be responded to within 7 working days.
Business contact details
Telephone: 0330 311 5130